Effective Date: 01 November,2024
1. Information We Collect
We collect various types of information to provide and improve our services.
a. Personal Information
When you create an account, enroll in courses, or interact with our services, we may collect:
- Name
- Email address
- Contact details
- Billing information (processed securely by third-party payment processors)
b. Usage Data
We collect information on how you interact with our platform, including:
- Login and access times
- Courses viewed, enrolled, and completed
- IP address and device information
- Browser type and operating system
c. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to:
- Keep you logged in
- Remember preferences and settings
- Analyze user behavior to improve our platform
2. How We Use Your Information
Shark Academy uses your information for the following purposes:
- Account Management: To manage your account, process payments, and communicate with you.
- Course Access and Progress Tracking: To track your course progress, certifications, and achievements.
- Platform Improvement: To enhance performance, design, and features.
- Customer Support: To assist with inquiries and resolve issues.
- Marketing: To send relevant marketing materials (only if you opt-in).
- Compliance and Security: To comply with legal obligations and ensure security.
3. How We Share Your Information
Shark Academy does not sell your personal information. We may share it in the following situations:
- Service Providers: With third-party vendors for payment processing, data storage, and analytics.
- Legal Requirements: To comply with legal requests, such as subpoenas or other court orders.
- Business Transfers: In connection with any merger, sale, or acquisition.
4. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request access to your personal data.
- Correction: Request correction of incorrect data.
- Deletion: Request deletion of your personal data (subject to legal obligations).
- Restriction of Processing: Restrict or object to our processing of your data.
- Data Portability: Request a copy of your data.
- Opt-Out of Marketing: Unsubscribe from marketing communications.
To exercise these rights, please contact us at contact@sharkacademy.com.
5. Data Security
Shark Academy takes security seriously and implements measures to protect your data from unauthorized access.